jlive Privacy Policy

1. Introduction and Scope

jlive is an online entertainment platform that provides casino games, sports betting and various interactive entertainment services for users in Bangladesh. This privacy policy ("Policy") explains how jlive collects, uses, stores and, where necessary, shares your personal information with third parties.

By accessing jliveapp.cam, registering an account, making a deposit or withdrawal, or using any service, you consent to the full content of this policy. This policy should be read alongside our Terms and Conditions, as both documents complement each other.

This policy has been drawn up in accordance with applicable data protection laws and digital security guidelines in Bangladesh. If you have any questions or complaints, you can reach us through the contact details provided below.

2. Information We Collect

jlive collects your information from various sources. This information is mainly divided into three categories:

2.1 Information You Provide Directly

This includes information you provide during account registration and while using our services:

• Full name, date of birth, and information related to your national ID card or passport
• Mobile number and email address
• Residential address
• Payment information — bKash, Nagad, Rocket or Upay number, or bank account details
• Content of communications with our support team via live chat or email

2.2 Automatically Collected Information

When you use the jlive platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version, operating system
• Session duration, list of pages visited, and click patterns
• Usage statistics collected through cookies and web beacons
• Transaction history — records of deposits, withdrawals and gaming activity

2.3 Information Received from Third Parties

In some cases, jlive may receive additional information about you from payment processors, identity verification agencies and fraud prevention service providers. This information is used only to ensure account security and service quality.

3. Purpose of Using Information

jlive uses your information only for specific and legitimate purposes. The main purposes are listed below:

3.1 Service Operation and Improvement

Your information is used for account registration, login verification, payment processing and providing customer support. In addition, user data is analysed during technical improvements to the platform and when adding new features, in order to make the overall experience better.

3.2 Security and Fraud Prevention

SSL encryption and other security technologies are active on the jlive platform. Your IP address, device information and transaction patterns are reviewed to identify unusual or suspicious activity. This system is effective at preventing multiple account operation, bonus abuse and fraudulent transactions.

3.3 Responsible Gaming

As part of our responsible gaming policy, your gaming behaviour is monitored. If a user shows signs of problematic gambling, jlive may provide support to that person. Session duration, betting patterns and deposit history may be used for this purpose.

3.4 Communications and Notifications

Important notifications about account activity, security alerts and information about new promotions may be sent to you by email or mobile number. You can stop marketing communications at any time by changing the option in your account settings.

4. Data Storage and Security

jlive stores your personal information on secure servers. Industry-standard encryption technology is used during data transfer and storage, including SSL/TLS protocols.

4.1 Retention Period

Your information will be retained for as long as your account is active and, after that, for a specified period as required by applicable legal obligations. Records of financial transactions are generally kept for the period required by applicable law.

4.2 Security Measures

jlive maintains technical and administrative safeguards to prevent unauthorised access, alteration or destruction of data. These include two-factor authentication, firewall protection and regular security audits. However, no method of transmitting information over the internet is 100% secure — you should also keep your own password confidential.

5. Data Sharing and Third Parties

jlive does not sell your personal information or share it with third parties for commercial purposes without your permission. Information may be disclosed in the limited circumstances described below:

5.1 Service Providers

jlive works with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay or bank transfer), identity verification, customer support and technology services. These organisations receive only the information needed to carry out the specified task and are contractually bound to uphold jlive's privacy standards.

5.2 Legal Obligations

jlive may disclose information to authorities when required by a court order, regulatory directive or legal investigation. In such cases, no information beyond what is legally required will be provided.

5.3 Business Changes

In the event of a merger, acquisition or business transfer, user information may pass to the new operating entity. You will be given appropriate notice before any such change.

6. Cookies and Tracking Technologies

The jlive website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure basic functionality. These cannot be disabled.
• Functional cookies: Used to remember language preferences, location and other personalised settings.
• Analytical cookies: Collect statistics to understand site usage patterns and improve services.
• Marketing cookies: Used to display relevant advertisements and promotions. You can manage these through your browser settings.

6.2 Cookie Management

Non-essential cookies can be deleted or blocked from your browser settings. However, disabling cookies may cause some features of jlive to not work properly.

7. Your Rights

jlive believes you have the right to maintain control over your own information. Your key rights are set out below:

7.1 Access and Correction of Information

You can view and correct your information at any time by going to your account settings. If any information is incorrect or incomplete, please request a correction through customer support.

7.2 Request to Delete Information

You may request to close your account and have your information deleted. However, certain information may need to be retained for a specified period due to legal or regulatory obligations.

7.3 Objection to Processing

You may object to marketing communications or certain types of data processing. Send such requests by email and we will respond within a reasonable time.

8. Protection of Minors

jlive's services are strictly for adults. Account registration or use of our services by anyone under the age of 21 is strictly prohibited. If jlive suspects that a minor's information has been collected, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child is using jlive, please contact us without delay.

9. International Data Transfers

jlive's servers and infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, jlive ensures that such transfers are carried out under appropriate safeguards. The data protection standards of the relevant country must be equivalent to those described in this policy.

10. Changes to This Policy

jlive reserves the right to update this privacy policy as needed. If significant changes are made, a notice will be posted on the website or you will be informed via your registered email. If you continue using the platform after any changes, you will be considered to have accepted the updated policy.

For more details about this policy or to clarify any matter, you can visit our Frequently Asked Questions (FAQ) section, where answers to privacy-related questions are available.

11. Contact

For any questions, requests or complaints regarding the privacy policy, please contact the jlive support team. We provide support in both Bengali and English, 24/7.