jlive Terms and Conditions

General Provisions

These terms and conditions apply to the jlive platform and all its services. By using these services through the jliveapp.cam website, mobile application or any other channel, you are automatically considered to have agreed to these terms.

This document is a legally binding agreement. The relationship, rights and responsibilities between jlive and the user are governed by these terms. If you do not agree with any term, please refrain from using this platform.

jlive reserves the right to amend these terms at any time. Continued use of the service after any amendment will be considered acceptance of the updated terms. Users are advised to check this page regularly to stay informed of the latest terms.

Account Registration and Eligibility

2.1 Age Limit and Eligibility

Users must be at least 21 years old to register on the jlive platform and participate in any casino or betting activity. Any attempt by a minor to register is strictly prohibited.

2.2 Registration Requirements

When opening an account, the user must meet the following requirements:

• Accurate and genuine personal information must be provided, including full name, age and contact details.
• Each person may open only one account. Multiple accounts in the same person's name are strictly prohibited.
• The mobile number or email address provided at registration must be the user's own and valid.
• National ID card or passport details may be requested for account verification.

2.3 Verification Process

jlive reserves the right to verify a user's identity if a specified transaction limit is exceeded or suspicious activity is detected. Withdrawal requests may be held until identity verification is complete.

Account Security and Responsibility

3.1 Protecting Login Credentials

Users are responsible for keeping their account username and password completely confidential. Sharing this information with any third party is not permitted. If someone accesses your account without authorisation, notify the jlive support team immediately.

3.2 Responsibility for Account Activity

The user is solely responsible for all transactions and betting activity carried out on their account. jlive will not be liable for any loss resulting from a third party gaining access to an account due to the user's negligence.

Transferring, selling or providing your account for another person's use is strictly prohibited. If jlive detects such activity, it reserves the right to close the relevant account immediately.

3.3 Reporting Suspicious Activity

If a user notices any unfamiliar transaction or suspicious activity on their account, they must notify jlive within 24 hours. jlive will not be held responsible for any related loss if notification is delayed.

Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on the jlive platform is ৳200. Currently accepted deposit methods are bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). Funds will be credited to the account balance once the deposit is processed.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are made through the same methods — bKash, Nagad, Rocket, Upay or bank transfer. Withdrawals are generally processed within 10–45 minutes.

• The account must have sufficient balance at the time of the withdrawal request.
• Winnings earned from a bonus cannot be withdrawn until the bonus wagering requirement has been met.
• Withdrawals may be held if identity verification is incomplete.
• Withdrawals may be held or cancelled in cases of suspicious or fraudulent activity.

4.3 Source of Funds

Users must confirm that deposited funds come from a legitimate source, and the use of third-party payment methods is prohibited. The name on the payment method must match the account name.

Bonuses and Promotions

5.1 Welcome Bonus

New users receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. A wagering requirement of 25 times the bonus amount must be completed before withdrawal. For example, a ৳1,000 deposit earns a ৳1,500 bonus, giving a total balance of ৳2,500; the wagering requirement on the bonus would be ৳1,500 × 25 = ৳37,500.

5.2 Other Promotions

jlive regularly offers various promotional deals, such as weekly reload bonuses, cricket festival bonuses and birthday rewards. Each promotion has its own terms and wagering requirements, which are detailed on the relevant promotion page.

5.3 General Bonus Terms

• A promotion may not be claimed more than once unless the promotion's terms state otherwise.
• Bonuses may only be used on eligible games or categories.
• Bonus funds cannot be converted to real money until the wagering requirement has been met.
• Attempting to claim a bonus from multiple accounts may result in both accounts being cancelled.
• jlive reserves the right to modify or cancel any promotion.

Betting and Gaming Rules

6.1 Bet Acceptance and Cancellation

jlive reserves the right to cancel or reject bets under certain circumstances, including technical errors, data feed issues, obvious pricing mistakes or the cancellation of an event. In such cases, the bet amount will be returned to the user's account.

6.2 Sports Betting

Odds and rules in the sports betting section follow the international rules of the relevant sport. If a match is abandoned, postponed or left incomplete, jlive will determine the outcome of that bet in accordance with standard practice.

6.3 Live Casino and Slots

In live casino and slot games, the result of each round is determined by an RNG (Random Number Generator) or a live dealer. If a technical issue occurs during a game, that round will be considered void and the bet amount will be returned.

6.4 Finality of Results

The result of a bet that has been completed correctly is final and cannot be changed. In the event of any dispute, jlive's decision shall be considered final.

Prohibited Activities

The following activities are strictly prohibited on the jlive platform:

• Placing bets or playing games using any software, bot, script or automated method.
• Exploiting platform vulnerabilities or technical errors unfairly.
• Attempting to gain unauthorised access to another user's account.
• Using the platform for money laundering or any other illegal financial transaction.
• Operating multiple accounts by the same person.
• Deliberately applying risk-free betting strategies with the intent of obtaining bonuses (Bonus Abuse).
• Deceiving or providing false information to other users through the platform.
• Opening or operating an account using someone else's identity.

If such activity is detected, jlive may immediately close the account and seize any funds held in it.

Account Suspension and Closure

8.1 Closure by jlive

jlive may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Registration using false or misleading information.
• Detection of suspicious or fraudulent activity.
• In response to a request or order from a law enforcement authority.

8.2 Closure at the User's Own Request

Users may request to close their account at any time. Any legitimate balance remaining in the account must be withdrawn before closure. Self-exclusion requests as part of responsible gambling are also accepted.

8.3 Account Recovery

To recover a suspended account, the user must contact the jlive support team. jlive will make a decision on recovery after reviewing the relevant information.

Data Protection and Privacy

jlive's Privacy Policy applies to the collection, storage and use of users' personal information. Under that policy, user information is not transferred to third parties, except where legally required.

The platform uses SSL encryption technology to keep users' information and financial transactions secure. However, since no method on the internet is 100% secure, users are advised to keep their own devices protected.

For details on cookie usage and browsing data, please see our Privacy Policy page.

Responsible Gambling

jlive believes that gambling is a form of entertainment, and we are committed to ensuring it does not become a problem for any user. Following our Responsible Gaming Guidelines will help users enjoy the platform safely.

Users can set deposit limits, betting limits or session time limits on their own accounts. A self-exclusion option for a set period is also available. Contact the support team to activate any of these features.

• Do not bet beyond your financial means.
• Avoid the tendency to place larger bets to chase losses.
• Seek professional help if needed — this is not a sign of weakness, but of awareness.
• Avoid betting while under the influence of alcohol or when under emotional stress.

Service Limitations

11.1 Service Interruptions

jlive strives to keep the platform running without interruption, but the service may be temporarily disrupted due to technical maintenance, server issues, or external factors. jlive will not be held liable for any loss suffered by users in such situations.

11.2 External Matters

jlive is not responsible for internet connectivity issues, device faults, or delays caused by third-party payment gateways. It is the user's own responsibility to ensure their personal technical environment is in order.

11.3 Limitation of Liability

jlive's total liability shall in no circumstances exceed the amount of the transaction in question. jlive will not be liable for indirect losses, loss of profits, or data loss.

Changes to Terms & Contact

12.1 Notice of Changes to Terms

jlive may update these terms and conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the service after any changes will be considered acceptance of the new terms.

12.2 Dispute Resolution

Any dispute relating to these terms and conditions will first be addressed through negotiation. Users should first contact the jlive support team to report the issue. After reviewing the relevant information, jlive will provide a resolution.

12.3 Contact

If you have any questions or queries about these terms and conditions, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. For answers to more general questions, visit our FAQ page — it contains detailed information on accounts, payments, and bonuses.

Support email: [email protected]

Live chat: Click the chat icon at the bottom right corner of the platform.